Locarta Technologies, Inc

Contact Support

Today’s Date:
Purchased From:	Dealer Direct
Dealer Name:
Company Name:
Contact:	*
Phone:	*
Email:	*
Purchase Date:
Issue:	Hardware Software
	* required

Hardware:

Unit S/N:

(can only be 4 numbers)

Unit Type:

Reporter Polled Unknown

Have you confirmed the following Reporter configuration settings?
Has a UDP port been opened on your network and directed to the Locarta Server?	Yes No Unknown
Have you confirmed the Locarta Server IP is static, and is the same IP the UDP port is directed to?	Yes No Unknown
Have you confirmed the port number has been entered in Reporter Setup on the Utility tab of the Locarta Dashboard?	Yes No Unknown
Have you confirmed your Locarta 2020 units are programmed with the correct port number and the correct IP (the external, Public, Static IP of your Network)?	Yes No Unknown

Symptom:

Does the power light for the unit come on?

Yes No

Have you visually inspected the antennas and confirmed they are firmly attached to the back of the unit and that the GPS antenna has a clear view to the sky?

Yes No

Software:

Operating System:
Locarta Dashboard Version: (This is listed at the bottom of the Main tab on the Dashboard and is formatted like: 4.0.00).
Can you run MapPoint?	Yes No
Is the machine you are having issues with:
Internet:
Tracking Type:

Please Describe:

All Brands and Product Names are Trademarks/Property of their Respective Companies

Website Designers, DSC Web Services